Napster won’t stream songs anymore

If you have an internet connection and have tried the obvious (firewalls, restarting the computer, etc) and you still can’t stream songs from napster it may be that your Windows Media Player settings have decided to randomly change.

I had to phone up Napster support in the end, having tried everything else, and although they are also helpful and friendly, hopefully this will save someone else some time.

Steps to take:

  1. Close down Napster (including the icon in the start bar by the clock).
  2. Open up Windows Media Player (assuming WMP 11).
  3. Go to Tools > Options
  4. On the Player tab, check that ‘Connect to the Internet (overrides other commands)’ is ticked
  5. Go to the Network tab, check that RTSP/UDP is unticked.
  6. If you have the same problem I did, there won’t be anything in the ‘Streaming proxy settings’ box.
  7. Close Window Media Player
  8. Open up ‘My Computer’
  9. Go to Tools > Folder options
  10. Click on the view tab
  11. Select ‘Show hidden files and folders’
  12. Untick ‘Hide protected operating system files’
  13. Go to C:Documents and SettingsYour UsernameLocal SettingsApplication DataMicrosoftWindows Media11.0
  14. Delete the file WMSDKNS.xml
  15. Open up Windows Media Player and check you now have ‘Streaming proxy settings’ on the network tab of options.
  16. Close down WMP.
  17. Open up Napster
  18. Start streaming again! 🙂

If that doesn’t work, give Napster support a call. They’re pretty good, better than most support companies I deal with.